Uncategorised Proactive Customer Service How proactive are you when it comes to looking after your best customers? How proactive do you think you need to be? Think of your…monkey2nd September 2019
Uncategorised Make the most of Valentine’s Day Valentine’s Day can be a great time for marketing your goods or services, but in a sea of pink, red and black, how can you…monkey2nd September 2019
Uncategorised How much do you Invest in Christmas Temps? At this time of year the army of temporary staff in retail environments are fully engaged and ready to do battle with the hordes of…monkey2nd September 2019
Uncategorised Overheard in the deli counter queue It’s pretty much accepted that the higher the level of employee engagement then the better performance one can expect from the company. Nowhere else does…monkey2nd September 2019
Uncategorised Customer Service in the Motor Industry: The Good, the Bad and the Ugly It’s that time again … time for a new car. After a house the car is probably the biggest financial purchase you’ll make. I don’t…monkey2nd September 2019
Uncategorised Customer Service in the Motor Industry part 2: The Ugly So last time out I talked about what went on at the first garage I went to in the pursuit of a new car. The…monkey2nd September 2019
Uncategorised Customer Service in the Motor Industry: The Good, Bad, & Ugly part 3 So in the final instalment of my search for a new car I arrived at another dealership After your house your car is probably the…monkey2nd September 2019
Uncategorised How much do you love me? Do you wonder if your customers love you? I mean do they really love you? Would they do anything for you? Ask yourself this, do…monkey2nd September 2019
Uncategorised What are your employees saying about your business? Wouldn’t it be perfect if absolutely everyone in your teams spoke about your company in glowing terms all the time? Can you imagine that whenever…monkey2nd September 2019
Uncategorised Technology and Customer Service: Die Self Service Till, Die The time has well and truly arrived when the machines are in charge. But what if your machines are potentially losing you customers? As someone…monkey2nd September 2019