Latest News The Best Customer Service Award Goes To… In the last few months there has been a brand that has amazed me on two separate occasions now. A brand that has delivered common…monkey2nd September 2019
Latest News How often do you ask for feedback? Not listening to your customers can have disastrous consequences, as shown by the demise of Woolworths. Take a long hard think … are you as…monkey2nd September 2019
Latest News Building customer love Call me traditional, call me crazy, call me stark raving bonkers but with over 20 years in this marketing game I still think the most…monkey2nd September 2019
Latest News Oh BHS, Goodbye Old Friend About six weeks ago I did something that I haven’t done for quite some time; I went into BHS. I just happened to be walking…monkey2nd September 2019
Latest News Is your customer service turning customers away? Your customers' experience with you/your team/your website, etc. is key to how they then feel about you as a company and if they carry on…monkey2nd September 2019
Latest News Treat em mean … keep em keen? Really! I fell in love last weekend ... but it seems it was all one sided. There I was happily mooching round the car dealerships as…monkey2nd September 2019