If you have a sales team, you are my ideal client.
Everyone in a business has an impact on customer love. Many sales are lost or nearly lost by someone ‘just doing their job’ in a way which has a negative impact on the customer. A simple change in language, processes and communication with customers can make the difference between a happy customer and one who is going straight to your competitors.
Customer Love works with businesses who are looking to increase customer retention rates and develop improved customer relationships. The majority of those I work with have sales teams, who often get frustrated when the order is passed over to others in the business who don’t see the impact their communication or processes have on customers.
If you’ve seen an increase in customer complaints, a dip in repeat business or have friction between your sales team and the rest of your business, let’s talk. Many of those I work with have increased in size and acknowledge that customer service isn’t quite where it should be. If this is you, get in touch and let’s start building amazing customer service within your business.