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Behind the scenes of the workbooks

I’ve always focussed on the relationships businesses have with their customers, through improving the communication and processes to make everything as easy as possible for customers. Tied in with my marketing background (CIM Professional Diploma) I bring a mix of creativity and drive to help you improve how you interact with potential, existing and past clients. Customer experience has always been at the heart of everything I have done.

I realise that not everyone wants to attend a workshop or book me to deliver a workshop for their team. For those who would rather work on their own I’ve distilled the learnings from the workshops and produced these easy to follow workbooks. You can work through them at your own pace, on your own or with your team. 

Each workbook is an editable PDF, which you can either type into on screen or if like me you prefer to physically pick up a pen and write, you can print out and write on. Whilst the workbooks are only 20ish pages long they are packed full of actions to take and I guarantee they will change the way you do business. 

These workbooks do not touch on automation as there are so many options out there, with new options entering the marketplace all the time. With regards to automation, be very careful that you are not alienating customers when really there should be a human touch. 

Consumers want brands to resolve their problems quickly and with little friction however, they also do not want to interact with faceless technology. (Source Customer Experience Excellence report (2023), KPMG)

100% money back guarantee.

I truly believe that if you work through any of the workbooks and implement any changes highlighted from doing so, you will increase sales and have happier customers. If for any reason you are not 100% satisfied with this workbook, simply email me ( and I will issue you with a full refund.