Reviewing and improving customer experience for your organisation

Improving processes and communication with customers can make the difference between a happy customer and one who is going straight to your competitors. Great customer experience is key to business growth.

Customer Experience Training/Consultancy

Engage Customer Love to deliver personalised practical training focussing on your communication and processes to improve the customer experience within your business. For individuals or for all those involved in the sales process (including accounts) to deliver a consistent customer experience.

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Mystery Shopping - online or in person

What would mystery shopping reveal about your business? Mystery shopping isn’t just about reviewing your business through your customers eyes, it can also be used for reviewing your competitors. You’ll receive a report detailing where tweaks and improvements may be needed to improve the customer experience.

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Exhibition Training with creative thinking session

What you do before, during and after the exhibition can increase the return of your financial outlay. This training includes a session of creative thinking on how you can create a buzz and have wanting to know more about you rather than them swooping in for freebies and you trying to collect business cards.

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Want to find out more? Book a FREE 15 minute phone call today.

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”Customer Experience often starts before a potential customer has contacted you. Your online presence can make or break the relationship before you've had chance to interact.
AnneCustomer Love

Contact us via email anne@customerlove.co.uk
Call: 01772 367122

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”Fancy hearing my thoughts on Customer Love for businesses? Click the video on the right to watch my interview by Karen Tems of the Business Network for GBTV from Lancashare
AnneCustomer Love

The impact of Customer Experience …

of customers will pay more for a better customer experience.

Source American Express

of customers will abandon their online carts if the checkout process is too difficult.

Source PRWeb

say customer service is important in who they do business with.

Source Genesys

of customer defection takes place because customers feel poorly treated.

Source TARP

How can we help you?

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Testimonials

“

What can I say that hasn't already been said? this is the second time I have worked with Anne and it is truly a pleasure each time. Anne was able to get my ideas out my head and formulate them into a tangible marketing offering that I can actually use and make sure my message actually reflects the services I offer. Thanks once again for your time, now to get on with my homework 😉
Michael KearneyBusiness Consultant

“

Anne offered me a different perspective on the literature we mail to clients and prospects, reminding me that not everyone understands the technical speak I sometimes use! She was a positive whirlwind of ideas (I couldn't jot them down quickly enough) and helped me utilise Linked In as a marketing tool. Anne enabled me to look at marketing in a different way, which I am sure will benefit my company for years to come. Thank you Anne for your time and patience! Ailsa 🙂
Ailsa FinchamDirector at Responsible Mailing Ltd

“

Anne is so knowlegeable in business but more importantly for me, she is an amazing human being. She's very professional but it's her personality and the connection we made that will stay with me. I figure everybody needs a bit of Anne Williamson in their lives!
Jodie BawdenFreelance photographer - Bawden Photography

“

Anne and I were introduced by chance and I consider myself very fortunate. As well as her wealth of experience Anne has a very calming and simplistic outlook of a world in business that was very new to me. If you are looking for someone with a positive mindset whilst having a clear understanding of the issues faced by businesses, please speak to her. My business would not be where it is without her!
Nick Talbot BA HonsLead Trainer The FitMill

“

When I started with you I was a little unsure what to expect but have been extremely impressed with your knowledge, creativity and help you have given myself and my business. I think we have worked well together throughout the sessions and for me I couldn't have picked a better fit. Your personality, ideas and business advice have been fun, productive and will definitely help move my business forward. Thanks a million Anne
Lisa WilkinsonGeminus Design