Reviewing And Improving Customer Experience For Your Organisation

Engage Customer Love to deliver practical workshops focussing on your communication and processes to improve the customer experience within your business. For best outcomes all those involved in the sales process (including accounts) should attend to see how they can deliver a consistent customer experience.

How we can help you

Customer Journey Mapping

What happens at each and every step that a customer currently interacts with your business? Customer Journey Mapping, helps you to analyse each stage of the customer journey, before, during and after the sale. You may have stumbling blocks, out of date information/unclear information or even processes that just don’t make sense to your customer.

Customer Love Exhibition Training

Exhibition Training

What you do before, during and after an exhibition can increase the return of your financial outlay.
Helping you creatively think about how to make your stand the one people stop at, inlcuding ways to create a buzz and to engage with visitors rather than them swooping in for freebies and you trying to collect business cards.

Customer Love Mystery Shopper

Customer View

Customer View takes a look at your business through your customer’s eyes (with the right glasses) and uncovers where you can be causing frustration and losing future sales. This totally impartial look at your online and/or offline presence. There are 2 options available to you – either Customer View as a mystery shop or purely a website audit.

Vlog about Customer Love for businesses

Click the video on the right to watch my interview with Karen Tems of the Central and East Lancs Business Network for GBTV from Lancashare

A selection of client testimonials

We had a training session delivered to our whole team, the topic and content related to every single team member and their contact and interaction with our existing and prospective customers. In that time we were able to identify, plan and implement a number of changes that will help us differentiate us from the competition. Even if you think you have your customer service nailed I'd really recommend that you have a chat with Anne and see if what you think is what your customers think; you may be surprised!
Joe Makepeace
AV company
Anne is a friendly, approachable, knowledgeable person who is full of insights into bringing your brand in front of your most important clients.

The best thing about Anne is her personality, easy to speak to and happy to help with lots of ideas and suggestions. Anne doesn't just follow a formula, she genuinely gets to know your business and provides bespoke ideas to help it grow.
Mark Selby
NHS Trust
Anne was friendly and easy going. She made the sessions enjoyable and full of relevant advice and suggestions on the best ways to move forward. 

Now I feel motivated and full of inspiration to take my business to the next level. I have a plan in place of what I want to do and how to make that happen.

Anne has made my goals seem achievable and I am excited for the future!
Sarah Cutts

Selection of organisations worked with

Delivering workshops, mystery shopping, or seminars include

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