Improving customer service processes and communication for businesses with sales teams

A simple change in language, processes and communication with customers can make the difference between a happy customer and one who is going straight to your competitors.

If you have a sales team, you are my ideal client.

Everyone in a business has an impact on customer love. Many sales are lost or nearly lost by someone ‘just doing their job’ in a way which has a negative impact on the customer. A simple change in language, processes and communication with customers can make the difference between a happy customer and one who is going straight to your competitors.

Customer Love works with businesses who are looking to increase customer retention rates and develop improved customer relationships. The majority of those I work with have sales teams, who often get frustrated when the order is passed over to others in the business who don’t see the impact their communication or processes have on customers.

If you’ve seen an increase in customer complaints, a dip in repeat business or have friction between your sales team and the rest of your business, let’s talk. Many of those I work with have increased in size and acknowledge that customer service isn’t quite where it should be. If this is you, get in touch and let’s start building amazing customer service within your business.

Clients benefit from my 25+ years marketing experience, backed by my Professional Diploma in Marketing but delivered with a cheeky G & T twist. You get a plain speaking, no holds barred, positive and fun approach to working on your business.

My work includes presenting seminars, facilitating workshops and delivering training for Local Councils, High Street Banks, Exhibitions across the UK and SME’s across Lancashire.

Get a real feel for me by checking out the resources section where you’ll find my blogs, be able to request free resources and view some sample pages of my newly updated book. The full version is available on Amazon Are You A One Night Stand Business?

Want to find out more? Book a FREE 15 minute phone call today.


I’ve spent over 25 years in marketing, constantly communicating with customers (online and offline) and have always been driven by delivering the best customer service possible. Take advantage of all my experience and stop your customers from even considering going to your competitors.

AnneCustomer Love

Contact us via email [email protected]
Call: 01772 367122

Fancy hearing my thoughts on Customer Love for businesses? Click the video on the right to watch my interview by Karen Tems of the Business Network for GBTV from Lancashare

AnneCustomer Love

How much is customer service costing your business?


of customers will pay more for a better customer experience.

Source American Express

of customers will abandon their online carts if the checkout process is too difficult.

Source PRWeb

say customer service is important in who they do business with.

Source Genesys

of customer defection takes place because customers feel poorly treated.

Source TARP

How can we help you?

Contact Customer Love Today


What can I say that hasn't already been said? this is the second time I have worked with Anne and it is truly a pleasure each time. Anne was able to get my ideas out my head and formulate them into a tangible marketing offering that I can actually use and make sure my message actually reflects the services I offer. Thanks once again for your time, now to get on with my homework 😉

Michael KearneyBusiness Consultant

Anne offered me a different perspective on the literature we mail to clients and prospects, reminding me that not everyone understands the technical speak I sometimes use! She was a positive whirlwind of ideas (I couldn't jot them down quickly enough) and helped me utilise Linked In as a marketing tool. Anne enabled me to look at marketing in a different way, which I am sure will benefit my company for years to come. Thank you Anne for your time and patience! Ailsa 🙂

Ailsa FinchamDirector at Responsible Mailing Ltd

Anne is so knowlegeable in business but more importantly for me, she is an amazing human being. She's very professional but it's her personality and the connection we made that will stay with me. I figure everybody needs a bit of Anne Williamson in their lives!

Jodie BawdenFreelance photographer - Bawden Photography

Anne and I were introduced by chance and I consider myself very fortunate. As well as her wealth of experience Anne has a very calming and simplistic outlook of a world in business that was very new to me. If you are looking for someone with a positive mindset whilst having a clear understanding of the issues faced by businesses, please speak to her. My business would not be where it is without her!

Nick Talbot BA HonsLead Trainer The FitMill

When I started with you I was a little unsure what to expect but have been extremely impressed with your knowledge, creativity and help you have given myself and my business. I think we have worked well together throughout the sessions and for me I couldn't have picked a better fit. Your personality, ideas and business advice have been fun, productive and will definitely help move my business forward. Thanks a million Anne

Lisa WilkinsonGeminus Design


Businesses I have worked with either delivering training, workshops or seminars include …