Engage Customer Love to deliver personalised practical training focussing on your communication and processes to improve the customer experience within your business. For individuals or for all those involved in the sales process (including accounts) to deliver a consistent customer experience.
Reviewing and improving customer experience for your organisation
Improving processes and communication with customers can make the difference between a happy customer and one who is going straight to your competitors. Great customer experience is key to business growth.


Mystery Shopping - online or in person
What would mystery shopping reveal about your business? Mystery shopping isn’t just about reviewing your business through your customers eyes, it can also be used for reviewing your competitors. You’ll receive a report detailing where tweaks and improvements may be needed to improve the customer experience.

Exhibition Training with creative thinking session
What you do before, during and after the exhibition can increase the return of your financial outlay. This training includes a session of creative thinking on how you can create a buzz and have wanting to know more about you rather than them swooping in for freebies and you trying to collect business cards.
”Customer Experience often starts before a potential customer has contacted you. Your online presence can make or break the relationship before you've had chance to interact.
AnneCustomer Love
”Fancy hearing my thoughts on Customer Love for businesses? Click the video on the right to watch my interview by Karen Tems of the Business Network for GBTV from Lancashare
AnneCustomer Love

The impact of Customer Experience …
of customers will pay more for a better customer experience.
Source American Express
of customers will abandon their online carts if the checkout process is too difficult.
Source PRWeb
say customer service is important in who they do business with.
Source Genesys
of customer defection takes place because customers feel poorly treated.
Source TARP

How can we help you?
Testimonials
CLIENTS WORKED WITH
Delivering training, workshops, mystery shopping, exhibition training or seminars include …