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Reader Testimonials
I recently took the time to read this fantastic book. It certainly made me think of the customer journey that we provide and how we can strengthen going forward. Would highly recommend any business providing a service to get a copy. Very thought-provoking. John Byrne, JT Byrne Funeral Directors
Great little read. Useful tips in a very easy to digest format. Plenty of tips and thought-provoking questions for any business to consider. Far too many businesses forget about the long term benefits of building strong relationships. Will Stone, FRSA MCIPR
Anne comes across in this book as she does in person – funny, personable and smart. She cuts to the chase and packs so many easy to follow and actionable points into this impressive book. Jodie Bawden, Bawden Photography
